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Xpu Ha Palace All Inclusive

XPU HA PALACE ALL INCLUSIVE (Pet Friendly)

Nature lovers, this one’s for you! At Xpu-Ha Palace, you’ll nestle into bungalow-style accommodations in a magnificent setting among the lush tropical greenery of the Riviera Maya and the Caribbean Sea. The natural surroundings provide secluded intimacy together away from the everyday worries of the world. Bring your pet, which will be welcomed and pampered with the special amenities your best friend deserves. This and so much more is waiting for you during your Xpu Ha Palace all inclusive exotic vacation in Mexico!

XPU HA PALACE RESORT INFORMATION

Number of Rooms 144
Superior Deluxe Rooms 140
Balcony/terrace All
Hammocks All
Double Jacuzzi All
Physically challenged rooms 4
Non smoking rooms Available
Distance:

Xpu Ha Palace resort is located 60 minutes from Cancun's airport and 90 minutes from downtown Cancun

Address:

KM 265 Carretera Chetumal Puerto-Juarez Riviera Maya, Mexico 77710

Phone:

011-52-984-875-1010

Fax:

011-52-984-875-1012

XPU HA PALACE RESORT SERVICES

Don't let the thatched hut accommodations fool you. Nestled in intimate bungalows throughout this incredibly natural property, you will find all the vacation comforts you desire at Xpu Ha Palace resort. Families flock to the Kids Club, while those in need of pampering make their way to the beauty salon. When exploring this fascinating property on foot or by bicycle, you will discover untold gems such as the panoramic trail with startling ocean views. In addition, daily excursions to the area's most famous sites let you explore the world beyond their eco-Eden.

  • Concierge
  • Car Rental ($)
  • Bell Staff Services
  • Doctor on call 24 hours ($)
  • ATM Machine
  • Wireless internet access at Xpu Ha Palace
  • Self Parking (complimentary)
  • Ice machines
  • Taxis available 24 hours ($)
  • Scheduled transportation to: Aventura Spa Palace (adults only), Playacar Plaza, Moon Palace, Wet 'n Wild and resort in the hotel zone from Xpu Ha Palace.
  • Dry cleaning & laundry services ($)
  • Golf Package ($)
  • Cribs, Rollaways / Wheelchairs on request
  • Currency exchange
  • Travel agency ($)
  • Palace Vacation Planners desk ($)
Dining & Bars at Xpu Palace

XPU HA PALACE SERVICES

Enjoy the traditional Mexican cuisine or savor all-time favorites, such as pizza and pasta, there is always something in the menu that will certainly appeal to your palate at Xpu Ha Palace. There is a tasty selection of natural fruit juices for the small ones and excellent red or white wines for the adults. Our wine list will surprise you. And with delicious treats to taste throughout the day, no one will go hungry at this resort. Our well-stocked bars will allow you to sample the best domestic and international labels as well as one-of-a kind cocktails.

TOP SHELF WINES & BEVERAGES at XPU HA PALACE

Our restaurants offer equally compelling settings and superb Italian and Mexican fare, plus bars serving snacks and drinks to quench your thirst even at the beach while at Xpu Ha Palace.

Mariachi-Ragazzi Mexican & Italian Cuisine
Grill  
Aqua  
Beach  
Lobby Bar  

XPU HA PALACE ALL INCLUSIVE ACCOMMODATIONS/ROOMS

The unique layout of the resort includes cozy and rustic guestrooms grouped in 9 villas located in the tropical jungle. They all feature a double Jacuzzi and all the amenities you need in this ecological paradise. A spacious furnished terrace with a hammock is ideal for an in-room breakfast service or a private meal that you can choose from our 24 hour room service. If you are traveling with your pet, special arrangements will be to accommodate your pet as well. The Xpu Ha Palace all inclusive experience is meant for your furry friend too!

View Xpu Ha Palace all inclusive Superior Deluxe Top Bungalow rooms

SUPERIOR DELUXE - TOP BUNGALOW

View floor plan for Xpu Ha Palace resort all inclusive Superiror Deluxe Top Bungalow room
Maximum Occupancy: 4 guests, including children & infants
  • 1 King or 2 double beds
  • Seating area
  • Double Jacuzzi
  • Large private balcony/ terrace with hammock
View Xpu Ha Palace all inclusive Deluxe Ground Bungalow rooms

SUPERIOR DELUXE - LOWER BUNGALOW

View floor plan for Xpu Ha Palace resort all inclusive Superior Deluxe Lower Bungalow
Maximum Occupancy: 4 guests, including children & infants
  • 1 King or 2 double beds
  • Double Jacuzzi
  • Large private balcony/ terrace with a hammock

FACILITIES & ENTERTAINMENT AT XPU-HA PALACE RESORT

With the Caribbean Sea in your backyard and an ecological park surrounding you, Xpu-Ha Palace is quite unlike any other vacation destination. Clear estuary waters guarantee excellent diving and snorkeling conditions and make for wonderful kayak excursions, while ecological tours provide a more diverse perspective of the area's ecology. Other recreational pursuits take full advantage of the scenery: walking and bicycling. Regardless of how you choose to spend the day, Xpu-Ha Palace has something for everyone.

The club offers activities that have been developed taking in consideration the environment of Xpu-Ha Palace. It features a kiddie pool for children 4 years of age and younger and children pool with water slides and fumes.

Facilities & Entertainment at Xpu Ha Palace Resort
  • Outdoor pool w/sections for kids, teens & adults
  • Daily activities
  • GYM
  • 8 spa treatment rooms
  • Evening entertainment
  • Kids club (ages 4-12)
  • Kiddie pool at the kids club
  • Ecological tour
  • Beauty salon ($)
  • Kayak & snorkeling
  • Gift shop ($)
  • Mini Zoo
  • Swim up bar
  • Bicycles
  • KIDS CLUB at Xpu Ha Palace

REQUIREMENTS FOR GUESTS TRAVELING WITH THEIR PETS (CATS & DOGS)

GENERAL REQUIREMENTS

  • Pets (cats & dogs) must be under the supervision of their owners at all times.
  • Small pets must be at least 5 months old.
  • Maximum weight limit per pet is 55 lbs.
  • Guests must present the pet’s vaccination records at time of check-in and certificate of a complete physical examination by a veterinarian.
  • Guests must bring a pet carrier/kennel.
  • Pets must be well behaved.
  • The use of a muzzle is at the pet’s owner’s discretion.
  • Guests are responsible for any harm or damages caused by their pet to a third party, public property or to any other facility of the resort. The liable party will be charged all expenses incurred to cover the costs of these damages.
  • Pets must comply with local legislation requirements from the state of Quintana Roo.
  • Pets must wear an identification collar and leash at all times, with the exception of when the pet is inside the guestroom where they cannot be left unattended.
  • Guests are responsible for cleaning all waste left by their pets on resort property.
  • Pet owners are responsible for making sure their pets do not disturb other guests.
  • Guests must contact pet services to coordinate the schedule of the food delivery for their pets.
  • The care service in the Pet Club is open from 9:00 am to 5:00 pm (subject to availability).
  • 1st pet is free, 2nd pet has an additional charge of $50.00

PETS IN GUESTROOMS

  • A maximum of 2 pets are allowed per guest room.
  • Each guest room will have special bedding for dogs or cats.
  • A litter box, pooper-scooper and a scratcher will be provided for rooms with cats.
  • Pets should be kept in a locked cage when left alone in the room.
  • Guests are responsible for any harm or damages caused by the pet to the bed linens, property or any staff member.
  • Guests must hang the precaution sign “Pets Inside” outside on the doorknob indicating to the staff personnel the presence of pets inside the guestrooms.
  • Guests must supervise their pets while on the terrace of the guestrooms and must never be left alone.
  • No food, utensils or items belonging to the pet are permitted in the terrace area.
  • Guests must contact Express Service to arrange for a convenient time for servicing their room.
  • Pet sitting services can be requested at an extra cost.

PETS IN PUBLIC AREAS

  • Pets must be kept on a leash at all times and under the supervision of their owner.
  • Guests with pets should remain in the pedestrian areas, paths and roads indicated and respect all restricted areas.
  • No pets are allowed in any of the restaurants, bars, pool area, beach, estuary, cenotes, gym, as well as in the deer exhibition area or aviary.

USING INTERNAL TRANSPORTATION WITH PETS

  • The use of internal transportation is available for pets under the supervision and control of their owners, and must be kept on a leash at all times. The owner will be responsible for keeping the pet’s behavior and actions under control.
  • Guests are not allowed to ride bicycles with pets.
  • If requested, pets can be transported by the bell staff to the room and back upon check-in and check-out accompanied by their owner at all times during your Xpu Ha Palace all inclusive vacation at Xpu Palace resort.
Xpu Ha Palace logo
Take a virtual tour of Xpu Ha Palace hotel!
All Rooms Include:
  • 24 Hour Room Service
  • Wireless Internet
  • Iron/Ironing Board
  • Hair Dryer
  • Alarm Clock
  • Direct Dial Telephone
  • Coffee Maker
  • Individually Controlled Air Conditioning
  • Digital Safe (laptop safe)
  • Bathrobe & Slippers
  • Farouk Bath Accessories
  • Purified Water
  • LCD TV with satellite
  • Mini-bar containing sodas, bottled water,juices & domestic beer
  • Liquor dispenser contains whiskey, tequilla, rum & vodka
  • Double Jacuzzi
  • Turndown Service
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Click here to request a reservation or
call us at 630-377-5980
for more information.

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